There are no refunds or exchanges on customized orders.
While MySpiritWear takes pride in providing excellent customer service, the company is not accountable for any decoration errors on apparel. MySpiritWear is not liable for any misspelling or grammatical errors found on apparel as items are strictly designed according to information provided by the client.
MySpiritWear may make exceptions on a case by case basis. If your product is defective upon delivery and has not been worn, MySpiritWear may exchange your items. To send us a claim about a defective item, email us at help@myspiritwear.ca with all details and images. If your claim is valid, MySpiritWear will provide further instructions on how to exchange the products.