Because our products are made to order and created specifically for each customer, all orders are final sale and are not eligible for refunds or exchanges, except where otherwise stated in this policy.
MySpiritWear makes every effort to provide high-quality products and excellent customer service. However, our products are produced based on the information, artwork, spelling, names, sizes, colours, and other details provided or approved by the customer.
MySpiritWear is not responsible for misspellings, grammatical errors, incorrect information, or other customer-provided details that appear on the final product.
Similarly, MySpiritWear is not responsible for decoration discrepancies resulting from artwork, specifications, or other information supplied or approved by the client.
Customers are encouraged to carefully review all order details before submitting or approving an order, as each product is produced according to the information provided.
Although all orders are carefully inspected and processed, if you receive a product that is defective upon delivery, MySpiritWear may, at its discretion, offer an exchange provided that:
To submit a claim for a defective product, please email help@myspiritwear.ca and include a detailed description of the issue along with clear photographs of the affected item(s).
Once your claim has been reviewed, MySpiritWear will advise you whether the claim is eligible and, if approved, provide further instructions regarding the exchange or replacement process.
MySpiritWear may consider exceptions to this policy on a case-by-case basis. Any exception is at the sole discretion of MySpiritWear and does not create an obligation to provide an exchange or refund in similar circumstances.